Sometimes, the status remains "starting" all along the scan

Modified on Wed, 30 Jul at 4:21 PM

Scanning on a small project in production. The scan worked as expected but the status in webapp didn't reflect where it was done:


image


On the above screenshot, the scan is complete but the status remains "starting" and the progress bar hasn't switched to "complete" in the UI.


When the jobs disappeared from the pod list in k9s, status went to "complete" in the UI.


Root cause:

This is a direct consequence of defect #1766 in GitLab




Resolution:

The following Knowledge Base article shows a solution to resolve this problem manually : - INTERNAL ONLY - Unable to run scans for existing or new items. 


On experiencing this, please log a new Support case and reference defect #1766 and link to this article.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article